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UMF Shipping Information

What is Tailgate Delivery:

As part of the common carrier driver ICC regulations, truck drivers are required only to bring merchandise to the tailgate (end) of their vehicle. It is then the customers responsibility to remove it from the truck. If you do not have the personnel or facilities to handle unloading, UMF suggests the following:

Lift Gate Service and/or Inside Delivery:

These services may be requested AT AN ADDITIONAL CHARGE before the shipment leaves UMF.  If there is no receiving dock you should request a lift gate to lower the merchandise from end of truck to ground level. If inside delivery is requested the driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required. 

YOU ARE RESPONSIBLE FOR UNPACKING, SETTING IN PLACE, AND DEBRIS REMOVAL.

When shipment arrives, UMF suggests you check your order immediately!!!

If there is any damage, however small, to the carton, packing material, if pieces are missing, have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately, UMF suggests while the driver is present. Concealed damages discovered after cartons are opened must be reported within 15 days of receipt of merchandise TO THE FREIGHT COMPANY and inspection requested. Be sure to retain all packing materials for the inspection. Notify UMF immediately for information on how to report the loss/damage to the freight company and proper procedure for filling out a claim.